Service contracts define what is expected of the person performing the service and the person or company that pays for the service to be provided. As a result, a service agreement can protect both parties. However, in general, it is the party that provides the service that benefits the most from the contract, as it helps to ensure that the client cannot claim that the work was not performed as expected and that it helps protect the party if the client is reluctant to pay for the services provided. Some people claim that the only real customer of a service company is a service customer. All other customers become prospects in the wild, the second the service truck arrives on the road. In fact, there is empirical research to support this approach. Even for major purchases such as heating and air conditioning, consumers can forget the name of the company installed within two years of purchase, unless there is a service contract. A service contract means that there is an ongoing relationship. Our support coordination workshops are often dominated by discussions about what should be included in an NDIS service agreement, which must have one and who must sign one.
Many service agreements are unnecessarily complicated, but when we talk about simplification with suppliers, there are reservations for fear of non-compliance. But in a system based on choice, control and presumption of capacity, perhaps the opposite could happen. Each service contract contains the name and contact information of someone you can talk to if you have a problem. Many suppliers are rapidly developing this human rights policy or a brilliant charter to comply with standards like this. But if we cannot even properly make the basis for a fair agreement, to what authority do we declare our commitment to human rights on an equal footing? We have all seen these 57-party service agreements that you need a lawyer to interpret them. They wrap an organization in bubble wraps, while depriving the most vulnerable party, the participant, of all protective measures. Each participant is assisted to understand their service agreement and conditions with the language, type of communication and conditions that the participant understands best.  NDIS Service Agreements: Selection and Control of Actual Services 2019 Service Description – Lack of meaningful description and details of proposed services included in the support schedule. This is especially important when a participant tries to rely on Australian consumer legislation to address poor performance.